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Plain Sailing Guarantee
SMALL SHIPS, NOT SMALL PRINT
We want to ensure you’re confident to travel with us on our smaller ships when the time is right. So during this pause in operations, we are busy making preparations to explore the world again, as soon as the world is ready.
So, to help you feel more comfortable booking a cruise holiday with us, and assure you of a relaxing and safe experience on board, we have created our New Plain Sailing Guarantee.
Our new Plain Sailing Guarantee is designed to give you every reassurance about your booking with us during these unusual times. And it comes completely without clauses or caveats. This will cover guests on all cruises departing in 2021.
No quibble refunds
We are very sorry if your cruise with us is cancelled. Whilst we would love it if you transferred to another, you can of course have a full refund, with no quibbles, at any time.
Transfer on your terms
If your cruise is cancelled and you would like to transfer to a new one, we’ll give you a Future Cruise Voucher to spend on top of any money you have paid.
There is no rush and no pressure to make up your mind, you’ll get up to 24 months to decide.
And if you can’t find another cruise after that time, we’ll give you an additional 5% when refunding the money you have paid, to account for any interest it may have earned.
However, you don’t need to wait for us to get in touch. Any 2020 cruise can be moved, with no administration fees or loss of deposit, to any other on sale. Just give us 2 weeks’ notice.
Only pay us when you’re sure
We promise to contact you at least 30 days before you sail if, your cruise is cancelled due to the ongoing COVID-19 pandemic.
For sailings between July and December 2020, we have also changed your balance payment date (from 90 days before sailing to 28 days). So you can pay with peace of mind, knowing you will definitely be sailing.
We will also transfer your cruise if you cannot travel due to testing positive for Coronavirus. Simply call and let us know before you are due to travel and you can move to another cruise with no administration fees. We’ll hold your money for the cancellation for up to 12 months so you have plenty of time to choose an alternative sailing of at least the same value. If 12 months pass or you are unable to send us a valid note from your Doctor, our normal cancellation fees will apply. This applies to all cruises departing in 2021.